We make every effort to conduct classes scheduled on our training calendar, Respond and Rescue reserves the right to cancel due to low enrollment. If we do cancel, a full refund will be issued, or the student can reschedule to an in home class or another class date.
If a student cancels within 24 hours after registering, they are eligible for a 100% refund. If the 24-hour period then a 50% refund will be issued, this covers the cancellation fee. This applies to cancellations prior to the class starting, if the student doesn’t show up, then they are considered a “no show” If classes are cancelled due to weather or emergencies out of our control, 100% refunds are also issued.
Emergencies do happen, sometimes without notice. If there is a cancellation due to severe weather, family emergency or an instructor emergency, illness or injury, then we will refund any student registered for the class. We will notify our students to cancellations on our website and by email. We follow the Federal Government closings and delay schedule. We do not send our instructors out in severe weather, our priority is always safety, for our staff and our clients. Tornado watches, Tornado warnings, Hurricanes, Blizzard and Heavy snow conditions can create unsafe travel situations, so we will reschedule or issue refunds if requested.
Special circumstances are considered for no show students. This is on a case by case basis. Medical Emergencies and Family Emergencies are the only 2 situations we will take into consideration. If a student doesn’t show up within 15 minutes of a class starting, it is up to the instructor to decide if they can continue in the course. A 50% refund may be issued for mitigating circumstances.
We will not issue certifications until paid in full, typically we will either bill a company beforehand or they sign an agreement to pay before the certifications are released.
We do our upmost to provide quality service every time regardless if it is an individual or a large corporation, the service is the always the same. We want to ensure that we meet the needs of our clients and follow the best business practices possible.